Important Note: This document is a binding agreement between you ("Member") and m99my ("Platform"). By using any part of this platform, you confirm that you have read, understood, and agreed to all terms stated herein.
1 Member Eligibility
The m99my platform is available to individuals who meet all of the following eligibility requirements. Registering and continuing to use this platform is considered confirmation that you meet all stated requirements.
- You must be at least 18 years of age at the time of registration.
- You are registering in a personal capacity and not on behalf of any third party.
- Your use of m99my services does not violate any laws or regulations applicable in your region of residence.
- You are not on any gambling exclusion list issued by any relevant regulatory authority.
- Your account has never been closed by m99my for fraud or prior breach of terms.
m99my reserves the right to request proof of age at any time. Failure to provide satisfactory proof may result in immediate account suspension until verification is complete.
2 Account Registration
Every user who registers on m99my is fully responsible for the security and use of their account. You agree to:
- Providing accurate, truthful, and complete information during registration.
- Update your personal information whenever any changes occur.
- Keeping your account password confidential and not sharing access with any other party.
- Notify m99my immediately if you suspect your account has been accessed by an unauthorised party.
- Ensuring only one active account is registered under your name at any time.
M99my is not liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login credentials. If you suspect your account has been compromised, please contact our support team via live chat immediately.
We recommend enabling two-factor authentication (2FA) for an added layer of security on your m99my account. This feature can be activated directly in your account settings.
3 Deposit & Withdrawal
All financial transactions on m99my are processed in Malaysian Ringgit (MYR). The platform supports various local payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. The following conditions apply to deposits and withdrawals:
- The minimum deposit amount is as specified on the Deposit page and is subject to change from time to time.
- Deposited funds must be used for wagering activities and may not be withdrawn immediately without meeting the minimum wagering requirements.
- Withdrawals may only be made to a bank account or digital wallet registered under the same name as your m99my account.
- M99my reserves the right to request identity verification documents (KYC) before processing any withdrawal.
- Withdrawal processing times depend on the selected payment method and may take up to 24 hours on business days.
- M99my is not responsible for delays caused by third parties such as payment processors or banking institutions.
Reminder: Any attempt to transfer funds between accounts or use another person's payment method is prohibited and may result in immediate account freezing.
4 Bonus & Promotions
M99my offers a wide variety of bonuses and promotions from time to time. All bonuses are subject to specific terms stated alongside the relevant offer. The general terms applicable to all bonuses are as follows:
- The welcome bonus is available exclusively to new members making their first deposit.
- Each bonus carries a wagering requirement that must be fulfilled before winnings derived from the bonus can be withdrawn.
- Wagering requirements are calculated based on the bonus value received and the wagering multiplier specified for each offer.
- Bonuses are non-transferable, cannot be exchanged for cash, and may not be used in conjunction with other bonuses unless stated otherwise.
- Only wagers placed on eligible games will count towards fulfilling bonus wagering requirements.
- M99my reserves the right to void bonuses and related winnings if the terms are abused or exploited.
For more information on current promotions and the detailed terms of each bonus, please refer to the relevant pages on the m99my platform. All offers have varying expiry dates and wagering requirements.
5 Game Rules
All games available on the m99my platform are subject to their respective specific rules. As a member, you agree that:
- The outcome of all games is final and determined by a random number generator (RNG) certified by an independent third-party body.
- Any technical issues during gameplay that cause disruptions will be resolved based on the server records maintained by m99my.
- In the event of a discrepancy between what is displayed on your device screen and the m99my server records, the server records shall be final.
- Wagers that have been submitted cannot be cancelled except in certain situations stipulated by the relevant game rules.
- For live casino games, you agree to comply with dealer instructions and the applicable table rules.
- For sports betting, the odds displayed at the time a bet is submitted are the odds that apply, unless there is a significant technical error.
6 Prohibited Conduct
To ensure a fair and safe experience for all users, the following are strictly prohibited on the m99my platform:
- Using automation software, bots, or any tools that automate interactions with the platform without written authorisation from m99my.
- Colluding with other players to gain an unfair advantage in any game.
- Exploiting bugs or system vulnerabilities to obtain unauthorised gains.
- Opening multiple accounts to take advantage of bonuses or promotions that are intended to be limited to a single user.
- Using funds obtained through illegal means or engaging in any money laundering activities through the platform.
- Threatening, intimidating, or harassing other members or m99my support staff.
- Sharing or selling account access to any third party.
Any member found to have violated any of the above prohibitions will face immediate account suspension or closure, and all balances associated with the relevant activity may be forfeited.
7 Privacy & Data Protection
M99my values the privacy of every member. All personal data collected during registration and use of the platform is used solely for the following purposes:
- Verifying your identity and processing financial transactions securely.
- Providing effective and personalised customer support.
- Complying with all applicable legal and regulatory anti-money laundering requirements.
- Sending account-related communications, promotions, and platform updates (subject to your communication preferences).
All data you provide is stored in a secure environment with 256-bit SSL encryption. m99my will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. For full details on how we handle your data, please refer to Privacy Policy ours.
8 Account Suspension & Closure
M99my reserves the right to suspend or close any account for the following reasons:
- Failed identity verification or unsatisfactory KYC documents.
- Fraud, collusion, or any violation of these terms and conditions.
- Requests from law enforcement authorities or relevant regulatory bodies.
- Suspicious activity indicating possible money laundering or financial fraud.
- Account inactivity exceeding the defined period with no login or wagering activity.
If your account is suspended for investigation purposes, m99my will contact you within a reasonable timeframe to advise on the required next steps. If you wish to close your account voluntarily, please contact our customer support team.
9 Liability Limits
To the extent permitted by applicable law, m99my is not liable for:
- Any indirect, incidental, or consequential losses arising from the use of the platform.
- Service disruptions caused by system maintenance, third-party technical issues, or events beyond our control (force majeure).
- Losses arising from account use by an unauthorised party due to the user's own negligence.
- Any damage to your device or data loss that occurs while using the m99my platform.
All betting activities carry financial risk. m99my does not guarantee any winnings and recommends that you only bet with amounts you can afford to lose.
10 Responsible Gaming
M99my is committed to promoting a responsible gambling culture. We provide a range of tools to help members manage their wagering activity:
- Daily, weekly, and monthly deposit limits that members can set themselves.
- Loss limits and session limits that can be activated in account settings.
- A cooling-off period feature that can be requested for a specified duration.
- Full self-exclusion options for members who need a longer break.
If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. For more information, visit the Responsible Gaming ours.
11 Disputes & Complaints
If you have any complaints or disputes regarding your account or gameplay at m99my, please follow the procedure below:
- Contact the m99my customer support team via in-platform live chat within 72 hours of the date of the disputed incident.
- Provide complete details including the transaction ID, date, time, and specifics of the disputed incident.
- Our team will review complaints and respond within 5 business days.
- All decisions made by m99my management following an investigation are final.
We are committed to resolving every complaint fairly and transparently. Member satisfaction is our priority, and every complaint will be taken seriously by our team.
12 Terms Amendment
M99my reserves the right to amend, add, or remove any part of these terms and conditions at any time without prior notice. Changes will take effect immediately upon being published on this website.
It is your responsibility to review this page periodically to stay informed of the latest terms. Continued use of the m99my platform following any amendments constitutes full acceptance of the updated terms.
If you do not agree with any changes to the terms, you have the right to close your account by contacting our support team before continuing to use the platform.
Recommendation: Bookmark this page and check back periodically. Any major changes will be accompanied by an updated date at the top of this document.