M99my believes that online entertainment should always remain enjoyable and in control. We provide a wide range of tools and resources to help you play responsibly — because your wellbeing matters more than any win.
We are committed to fostering a healthy, safe, and responsible gaming culture for every member in Malaysia.
Responsible gaming means enjoying wagering as a form of entertainment — not as a source of income or an escape from everyday problems. It involves self-awareness, spending control, and the ability to stop when needed.
At m99my, we understand that most members play for fun and to unwind after a long day. That is perfectly normal and healthy, as long as it does not affect your daily life, personal relationships, or financial stability.
Problems arise when someone starts betting beyond their means, chasing losses, or feeling unable to stop even when they want to. This is exactly what we aim to help you avoid from the very start.
We provide a range of control tools that you can activate directly through your account settings, without needing to contact anyone.
Set daily, weekly, or monthly deposit limits based on your financial means. Once a limit is set, the m99my system will automatically block any deposits that exceed the amount you specify.
Control how long you can play in a single session. Once the time limit is reached, you will receive a reminder and the platform will encourage you to take a break before continuing your gaming session.
Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period your account will be temporarily suspended and you will not be able to log in to play.
If you feel you need to stop for a longer period, you can apply for self-exclusion for 6 months, 1 year, or permanently. These requests are processed immediately by the m99my team.
Set the maximum loss amount you are willing to accept in a day or a week. Once the limit is reached, you will not be able to place new bets until the limit period resets automatically.
You can fully disable promotional notifications and bonus offers from m99my at any time. This helps reduce the urge to play that is not based on your own decision.
Take a minute to answer the questions below honestly. This is not an official test — simply a personal guide to help you assess your own gaming habits.
If you answered "yes" to more than three questions, we encourage you to pause, speak to someone you trust, or contact the m99my support team for further assistance.
Have you ever bet more than you could afford to lose?
Do you keep playing even when you want to stop but cannot?
Have you ever borrowed money or sold belongings to fund your betting?
Has a family member or friend ever expressed concern about your betting habits?
Do you use betting as a way to escape from problems or feelings of stress?
Have you ever lied about how much time or money you have spent playing?
Do you feel the need to bet with increasingly larger amounts to get the same thrill?
Identifying problems early makes recovery easier. Here are the warning signs to watch out for.
Frequently unable to pay bills or loans because money has been spent on betting.
Feeling irritable, restless, or distressed when unable to play or after experiencing losses.
Spending less time with family or friends due to more time being spent on playing.
Continuing to play in hopes of recovering money already lost, even as losses keep growing.
Hiding wagering activity from loved ones or lying about the amount spent.
Work or study performance is affected because your thoughts are frequently focused on betting.
Activating the control tools is straightforward and can be done on your own in under two minutes.
Access your m99my account using your username and password. All responsible gaming settings can be accessed directly from your account dashboard.
Click the profile icon at the top right corner of the platform and select "Account Settings" or "Responsible Gaming" from the menu that appears.
You will see a list of available control tools — deposit limits, time limits, loss limits, temporary breaks, and self-exclusion. Choose the one that best suits your situation.
Enter the limit amount or duration you want. Limits take effect immediately upon confirmation. To reduce a limit, a 24-hour verification period is required for your security.
If you have difficulty using the control tools or need assistance with immediate self-exclusion, the m99my support team is available to help you 24 hours a day via live chat.
We encourage you to review your limit settings every month. Make sure the limits you have set still align with your current financial situation and lifestyle.
Answers to the most frequently asked questions by m99my members regarding responsible gaming.
Sign up today and enjoy a safe, responsible, and entertaining online entertainment experience. Our control tools are ready to support you from day one.